Jobs at Parloa

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Parloa is redefining customer experience with its Agentic AI platform, bringing enterprise-grade automation and personalization to one of the largest and most under-innovated markets in software. Customer service is a $500B+ industry still dominated by legacy IVRs, BPO labor, and brittle rule-based chatbots that frustrate customers and drain budgets. Parloa’s AI Agent Management Platform (AMP) enables Global 2000 enterprises to deploy fleets of AI agents that handle complex, voice-centric interactions across multiple languages and vertical-specific workflows. The result is faster resolution, lower costs, and higher customer satisfaction. Since its Series B in 2024, Parloa has quadrupled its revenue, signed multiple Fortune 200 clients, and partnered with Teleperformance, the world’s largest BPO, to accelerate adoption at global scale.

The company has executed with unusual velocity and precision. Founded by Malte Kosub and Stefan Ostwald, Parloa has grown from a European startup into a global category leader, attracting $120 million in Series C financing at a $1B valuation from Durable, Altimeter, General Catalyst, and EQT. With a seasoned team that now includes Adyen’s former CTO as its technology chief, Parloa combines deep AI expertise with proven enterprise scaling experience. Its competitive moats such as tight integration into customer infrastructure, domain-specific modules, and multilingual capabilities make it sticky and defensible. As generative AI adoption accelerates and Gartner predicts agentic AI will resolve 80% of service issues autonomously by 2029, Parloa is positioned to become the default AI operating system for customer engagement, transforming one of the largest cost centers in the enterprise into a driver of loyalty and growth.

Written as of August 2025